Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account and contact data. Such as your name, email address, and authentication identifiers when you register or sign in (for example, through our authentication provider).
• Billing data. When you purchase a paid plan, our payment processor (for example, Stripe) collects payment card or bank details and billing address. We receive limited billing metadata from the processor (such as subscription status), not your full payment card number.
• Usage and device data. Such as app version, operating system, crash or diagnostic logs, and product analytics that help us improve reliability and performance.
• Content you provide. Information you give the Services while using features such as voice input or task guidance, and information processed to provide those features (which may include on-screen context as needed to assist you), as described in our Terms of Service.
• Communications. When you contact support, we collect the contents of your message and related metadata.

2. How we use information

We use information to:

• Provide, maintain, and improve the Services;
• Authenticate users and secure accounts;
• Process payments and manage subscriptions;
• Provide customer support and respond to requests;
• Monitor and analyze usage and performance, and fix errors;
• Comply with legal obligations and enforce our terms; and
• Send service-related messages (for example, receipts or security notices). Marketing communications, if any, will follow your preferences and applicable law.

3. Analytics and advertising

We may use third-party tools to measure traffic and marketing effectiveness on our website. For example, we may use Google Ads conversion measurement and Meta (Facebook) Pixel as implemented in our site code. Those providers may collect identifiers and usage data subject to their own policies. You can learn more about Google's practices at policies.google.com/privacy and Meta's at facebook.com/privacy/policy. Where available, you may adjust cookie or ad settings through your browser or device.

You can also manage cookie preferences on our website at any time.

4. How we share information

We may share information:

• With service providers who assist us (for example, hosting, authentication, analytics, payment processing, email delivery), subject to contractual obligations;
• For legal reasons if we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security; and
• In connection with a business transaction such as a merger, financing, or acquisition, where information may be transferred as part of that transaction.

We do not sell your personal information for monetary consideration as commonly understood under U.S. state laws.

5. Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and how it is used.

6. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. International transfers

We operate in the United States and may process information in the U.S. or other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers (such as standard contractual clauses or equivalent mechanisms).

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights that apply to you, contact us at support@vocordia.com. We may need to verify your request.

California residents. California law may grant you additional rights regarding personal information. You may designate an authorized agent where permitted by law. We will not discriminate against you for exercising privacy rights.

European Economic Area, UK, and Switzerland. Where the GDPR or UK GDPR applies, we process personal data as described here and may rely on legal bases such as contract performance, legitimate interests (balanced against your rights), consent where required, and legal obligation.

9. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take appropriate steps to delete it.

10. Third-party links

Our Services may link to third-party websites or services. We are not responsible for their privacy practices. Please read their policies before providing information.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. If changes are material, we will provide additional notice as appropriate.

12. Contact

Vocordia.
Privacy inquiries: support@vocordia.com